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Below are frequently asked heating and air conditioning questions (faq) but we are happy to answer any questions, any time. Give us a call at 801-999-4220.


How often should I have my equipment serviced?

Salt Lake cooling, heating and air conditioning equipment should be serviced every year.  The best scenario is to have the heating system checked in the Fall and the air conditioning check in the Spring.  As with automotive maintenance, by following a regular maintenance schedule you’ll insure your system runs correctly and you'll catch small issues before they become large issues.

Why should I have my equipment serviced?

Annual servicing includes cleaning the system, checking for any problems or potential problems and making adjustments for peak efficiency. The benefits include:

  • Increased dependability 
  • Find potential problems and fix them quickly 
  • Provide maximum efficiency which lowers energy costs 
  • Prolongs the life-span of the equipment 
  • Maintains safe and healthy operation 
  • Can help to protect the environment 
  • Drastically reduces the chance of a break-down which usually happens at night or on weekends when repair rates are higher

What size Heating and Air Conditioning system do I need?

A correctly sized system isn't just based on the size of the structure. Many factors go into determining the size of the system including the type of house and walls, type and size of windows, insulation, basement and attic conditions, house orientation, and so on.   We’ll need to visit the house and take detailed measurements and notes while conducting the survey.

How much money will I save by switching to a high efficiency unit?

We'll be able to give you a more accurate estimate when we visit your home or place of business.  There are some variables, but typically, older furnaces have an efficiency rating of 65% or less.  As a result, your savings could be 25% or more.  In most cases, you have better temperature control and cleaner, purer air. Of course, a new system is not always necessary or economically feasible.  Sometimes, a minor repair is all you need to feel comfortable in your home again.

Will you remove my old equipment?

We will dispose of your old equipment properly, in accordance to local, state and EPA regulations.

What type of filter should I use?

Standard filters work to keep your system and its duct work clean, but they don’t really improve indoor air quality. Upgrading to a pleated media filter will remove everything from insecticide dust to airborne viruses from the filtered air. A media filter in a home in the Salt Lake Valley can have a life exceeding two months, and its only drawback is that its tight fiber weave can cause your furnace to have to work harder to blow air through the house. Always choose a filter that matches your blower’s capacity.

What else do I need to know?

  • Remember to change your air filter on a monthly basis. This simple task can often save you time and money by preventing break downs that require a service tech to repair
  • Before calling for a service tech, always be sure to check your breakers and your thermostat to be sure they are turned on. Many service calls can be avoided by a simple reset of the breakers and thermostat
  • If you or family members suffer from health problems, look into a Zone unit for your home. This will reduce the amount of harmful particles in the air and help slow or stop the spread of sickness to other family members
  • Clean out your drain line on a regular basis. This will prevent the water from backing up and causing damage to your home or office

We know there are many choices and options when it comes to Salt Lake air conditioning, cooling and heating contractors.  We hope you’ll give us the opportunity to earn your trust and to be your family’s HVAC contractor.  For your convenience, we also provide service and install for business and light commercial heating and air conditioning units across the Wasatch Front.

We offer a low price guarantee and specials to help provide the best service and the most affordable price.

CTR Heating and Air is a flat rate company so the price in the book is the price you pay. Typically our prices are very competitive and much lower than other companies. Our technicians are not paid on commission so they are never high pressure salesmen or pushy. We are constantly offering discounts on different products and every install comes with a one year labor warranty. Call today for a free estimate!



  • Kathy K.

    “Today my outside air conditioning unit went out while inside it was blowing hot air. The heat in the house got up to 85 degrees in the evening, what would it be in the middle of a hot summer day. Kris Keller was here within the hour and had it fixed in no time at all. It’s only been an hour since he left but it’s already down to 78 degrees in here. I’m loving the feel of the cool air. THANK YOU!”

  • Ray W.

    This is a company you can count on! Purchased my heater several months ago last night at 10:50pm we realized it was not working. I called them expecting to leave a message that our furnace was not working to my surprise the phone was answered by a person who was very helpful in getting my information and scheduling someone to come the next day and on top of that they showed up early and got us up and running, our service guy (Chris) was very informative on what caused our issue; by the way it was human error nothing was wrong with the operation of our furnace. We found this company at the home show last year, they have gained our respect and loyalty for years to come.

  • Kevin L.

    We called ctr after a friend recommended them. our ac compressor had bit the dust in St George. Kris the owner came down in just 2 days and had us a new upgraded unit and saved us 200 over others we called. they were very professional and left our house clean :). thanks for the great job and the quick response!

  • Sherrie A.

    CTR recently installed a new furnace for me. There were very professional and did a great job! That’s my review.

  • Fred B.

    My recent experience with CTR was great! My AC was down and out for days. CTR replaced the Heater/AC problem in only 5 hours. Well appreciated.

  • M. S.

    I purchased a home where the central AC unit wasn’t even connected to the house. Called various HVAC companies in the middle of summer; many could not make it for a couple of days, others quoted a fee just to come to my home to look at the unit. I contacted CTR, and not only they were there the same day, they did not charge a trip fee.

    Kris and his crew connected the central air conditioner to my home, charged it and even stayed late into the evening to ensure the my AC was working as it should.

    I was very impressed with their quick response time and willingness to go above and beyond! I have recommended CTR Heating and Air to others and will continue to do so.

CTR Heating and Air Conditioning Riverton, Utah 801-999-4220